Toys are bought for someone else more often than not, so the window here is 10 days from delivery.

The window

• Return window: 10 days from delivery. Tell us inside those 10 days; the parcel does not have to be back with us by then.
• Refund: 5-7 business days after the item reaches us and passes a check, to the payment source used.
• Pickup: we arrange a reverse pickup where the courier serves your pin code. Where it does not, self-ship and we reimburse the actual postage against a receipt.

Condition we can accept

• Unused, with the original box, inserts and any sealed bags intact.
• All parts present — a set with eight vehicles comes back with eight.
• Battery compartments clean and free of leakage.
• The invoice or order number in the parcel.

What we cannot take back

Items where the sealed packaging has been opened for hygiene reasons — bath toys and anything designed to go in the mouth — cannot be returned once opened. Made-to-order or personalised items are not returnable. Return postage on a change of mind is paid by the customer.

Damaged, wrong or missing items

Please record a short video while opening the parcel. If something arrives broken, is the wrong item, or a piece is missing, email support@qualitytoys.shop within 48 hours with that recording and photographs of the box and label. With it we replace or refund; without it we can only go by what the courier reports, which is rarely enough.

How the money comes back

• UPI orders: refunded to the same UPI ID or bank account, 5-7 business days.
• Cash on Delivery orders: refunded by UPI or bank transfer to an account in the buyer’s name. We will ask for those details, and we will never ask for a card number, CVV or OTP.

Delivery charges already paid are refunded when the return is our error — a wrong, damaged or incomplete item.

Warranty

We provide no additional warranty through our store. Where a product page states a manufacturer warranty, that warranty applies on its own terms; we can help you compare with the specifications listed on the page.

Starting a return

Email support@qualitytoys.shop with your order number and a line about what went wrong, or call +91 755 422 4338 during Customer service: 11:00 AM – 10:00 PM IST, daily except Monday Returns are received at 24, New Market, STT Nagar, TT Nagar, Bhopal, Madhya Pradesh 462003, India.

Exchanges

We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.