We pack and post every order ourselves from Bhopal. Below are the charges, the timings we work to, and what happens when a parcel goes astray.
What delivery costs
- Free delivery on orders of ₹999 and above.
- Flat ₹59 on orders below that, anywhere in India.
- Cash on Delivery is available and carries no separate handling fee.
How long it takes
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling (we pick, check and pack) | 1-2 business days | 1-2 business days |
| Transit with the courier | 2-4 business days | 4-8 business days |
| Total from order to door | 3-6 business days | 5-10 business days |
These are estimates, not guaranteed delivery dates. Orders placed after 3:00 PM IST are picked up the next working day, and we do not dispatch on days the shop is closed — our hours are Customer service: 11:00 AM – 10:00 PM IST, daily except Monday
Where we ship
Across India only, from Bhopal. We do not ship internationally and there is no counter collection — Quality Toys & Games sells online.
Tracking
A tracking number is emailed when the parcel is handed to our courier partners. Tracking can take up to a day to start updating, so a number that shows nothing on day one is usually normal rather than a lost parcel.
Address problems and failed delivery
- Please check the address and phone number before paying. We can correct an address only before dispatch — write to support@qualitytoys.shop as early as you can.
- Couriers usually attempt delivery up to three times. If the phone number given is unreachable, the parcel returns to us.
- On a returned parcel we refund the item value. The delivery charge already spent with the courier is not refunded.
- Festival volumes and monsoon disruption in Madhya Pradesh do affect timings. When that happens we tell you where the parcel actually is rather than repeat the standard window.
If a parcel arrives damaged
If the outer packaging is torn, wet or open, please film the parcel as you open it and write to support@qualitytoys.shop within 48 hours. That recording is what lets us replace or refund quickly — see the Return & Refund Policy.